Skip to content

Today I got a bill paid

November 7, 2011

As  owners of thebestofnorwich we luckily don’t have too many problems with late payment, as most of our clients pay by direct debit.

There are, however, occasions when we rely on people to pay by cheque.

One of those payments has been outstanding for a long time.

Now, we pick and choose our clients, and tend to be very fond of them, so until now, there have been gentle reminders and the odd phone call. I know that this particular client is an exceptionally busy family run business and they are usually run off their feet.

I might be naive, but I choose to be a “nice” business person – so, instead of sending a threatening letter when my patience really had worn out, I came up with a more creative solution.

I sent a front sheet saying in red capitals

“ALL I WANT FOR CHRISTMAS IS….”

Underneath, I attached a letter saying

“Please Please pay my invoices”

I then went on to say in effect that we were both family run businesses and that we have given them a lot of leeway because we like and trust them. We want to continue being able to recommend them so please can they pay the invoices.

Result?

Payment the same day, an apology, and an offer to set up a direct debit to avoid future problems!

So, one happy customer retained, and no more bills for me to chase.

It does sometimes pay to be nice.

Advertisements

From → Social Media

One Comment
  1. Like you, I prefer to be a nice business person, using the well worn phrase “treat people the way you want to be treated yourself”. It’s heartening to think that sometimes works, well done.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: